Effective 10 August 2026 · Last updated 10 August 2026
BookThatDoctor has three separate charges. Each has its own cancellation and refund terms, described in full below — nothing here is combined or averaged across the three.
1. Patient Booking Fee (₹10)
- Cancel from My Appointments 2 hours or more before your appointment time: full ₹10 refund, automatic.
- Cancel within 2 hours of your appointment time: not refundable. This is shown to you clearly before you pay.
- If your doctor cancels, or doesn't show up: full ₹10 refund, automatic, regardless of timing.
- Refunds are issued to your original payment method via Razorpay and typically reflect within 2–3 business days, depending on your bank.
- If your payment succeeds but your booking isn't confirmed for a technical reason, contact Supportwith your payment ID and we'll resolve it manually — this fee is never kept without a confirmed booking.
2. Doctor Subscription (₹499/month or ₹4,999/year)
This policy is not yet finalized.We are publishing that honestly rather than guessing. Today, a doctor subscription's access continues until the end of the paid period regardless of when you stop using it, the same as the clinic policy below — but whether a refund is offered for an unused period (particularly for annual plans) is still under review. If you have questions about a specific subscription, contact Support directly.
3. Clinic Subscription (₹999/month or ₹9,999/year)
- No refund for the current billing period — access continues until the period ends, even if you cancel earlier.
- If a payment fails to renew, dashboard access continues for a 3-day grace period, with a reminder sent 3 days before expiry.
- After the grace period, dashboard access is paused (not deleted) until renewed. Your clinic's data — patients, doctors, appointment history — is never deleted for a lapsed subscription.
Failed and duplicate payments
If a payment attempt fails, nothing is charged and no booking or subscription change is made — you'll see this immediately and can try again. If you believe you were charged twice for the same booking or subscription, contact Supportwith both payment IDs and we'll investigate and refund any duplicate.
Who to contact
For any question about a charge, cancellation, or refund, contact BookThatDoctor directly via Support— not the payment processor. Payment processing issues (a specific transaction not going through, a technical error at checkout) are also BookThatDoctor's responsibility to resolve with you; you never need to contact Razorpay or any other processor yourself.